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We want to hear from you! Please fill out the form below, and we'll respond to you as soon as possible.


+ Please do not use email to send us communications containing confidential information or requiring our immediate attention. If you need to discuss information about your existing account give us a call at 1-888-692-2654, stop by one of our convenient locations or sign in to Online Banking to use our secure messaging service.

In Case of Errors or Questions about Your Loan

If you have a question or concern about your loan, or think we have made an error, we want to know. Please send a written request (separately from your payment) for any Qualified Written Request, Notice of Error, or Requests for Information to the following address. You may telephone us, but doing so will not preserve your rights under Federal Law. Please note you must use this address to submit your written request.

First United Bank & Trust
Attn: Customer Service Care Center
211 East Green St.
Oakland, MD 21550


  • Lost or Stolen Phone with Mobile Payments
    e.g. Apple Pay, Samsung Pay, Android Pay
  • 1-844-590-5256
  • Routing Number
  • 052100987


First United Bank & Trust
12892 Garrett Highway
Suite 4
Oakland, MD 21550



First United Bank & Trust
Attn: Customer Care Center
12892 Garrett Highway 
Oakland, MD 21550


Security Notice – Browser Updates May Be Required To Use Online Banking Solutions

As an ongoing security and protection for your finances, First United deploys and keeps up-to-date many layers of security and encryption protocols to protect your confidential information. Many modern internet browsers support these advanced encryption techniques, however, some older browsers do not. Please note that, beginning May 21st, customers using the unsupported Microsoft Windows XP® and Windows Vista® with Internet Explorer (IE) 6 or 8, will be unable to use our digital solutions and must upgrade to a newer supported version of Internet Explorer, Google Chrome™, or Mozilla Firefox® instead.

Additionally, some end customers using Internet Explorer 10 (IE10) or lower may receive a message from their browser about updating their browser security settings to TLS 1.1 or 1.2. These end customers should enable these protocols on the Advanced tab in IE via Tools > Internet Options to continue accessing digital finance solutions or upgrade to a newer supported version of Internet Explorer.

If you have questions, please contact our Customer Care Center at 1-888-692-2654.